We will now guide you through how to "fix" the document, in order to avoid this issue with future signings. These can be design elements or javascript that cause images or fonts to change when the document is opened in Adobe. The certificate is not an LTV (Long Term Validation) document - This requires a time stamp for the signature.Ī very common reason for this problem is that the original PDF (Before the Signature) contains design elements that are not supported by Adobe.The signer's identity is not captured and embedded in the document.The certificate used to sign is not an AATL/EUTL certificate.If you experience this error, it can therefore mean the following:
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